Who else is seeing multiple failures of file processing this week?
Elaine M Mello
Whiz Kid
I have a catastrophic failure of class recordings yesterday - over 20 lectures failed to upload or process (and those are only the ones I monitor). I've been having problems on a much smaller scale for the last month and have been back and forth with support on this since mid October with no resolution.
The solution for those issues have been to delete the recording and re-upload. That is not working today. I tried re-uploading the failed recordings from my Epiphan Pearl 2s with either "task timed out" messages or "could not process" messages similar to the following:
I've asked to get this escalated as we have exams going on and students will need to view this content. This is not acceptable performance from Panopto. It needs to be fixed. I know of several other universities having similar issues, but radio silence form support since I reported the major problem yesterday.
Anyone else running into this and are you getting a response from support?
Comments
Yes, we are also seeing this. The problem also seems to be getting worse between yesterday and today. We're mostly seeing it with direct file uploads and Zoom recordings.
Panopto Support has fixed a few of ours, but something is definitely not right.
We have seen it with many sessions yesterday and today, but as far back as 10/22. Seems to be getting worse.
We just had 2 instances that we reported. Current Case No. assigned is - 01033222
have not received an acknowledgement yet that I know of.
BOTH of them are Epiphan recorder uploads that didn't go as planned on the original scheduled recording. Upload is an attempt to workaround the failed scheduled recording. This is nuts.
And it's increasing every hour. Failure after failure.