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Who is is seeing multiple failures of file processing this week?

Elaine M MelloElaine M Mello Whiz Kid
in General Q&A

I have a catastrophic failure of class recordings yesterday - over 20 lectures failed to upload or process (and those are only the ones I monitor). I've been having problems on a much smaller scale for the last month and have been back and forth with support on this since mid October with no resolution.

The solution for those issues have been to delete the recording and re-upload. That is not working today. I tried re-uploading the failed recordings from my Epiphan Pearl 2s with either "task timed out" messages or "could not process" messages similar to the following:

image.png

I've asked to get this escalated as we have exams going on and students will need to view this content. This is not acceptable performance from Panopto. It needs to be fixed. I know of several other universities having similar issues, but radio silence form support since I reported the major problem yesterday.

Anyone else running into this and are you getting a response from support?

Comments

  • Michael EspeyMichael Espey Wizard

    Yes, we are also seeing this. The problem also seems to be getting worse between yesterday and today. We're mostly seeing it with direct file uploads and Zoom recordings.

    Panopto Support has fixed a few of ours, but something is definitely not right.

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