Request Access Notifications Only When No Creator Is Available
Kyle Horn
Tyro
Many institutions rely on folder creators to manage and approve access requests for their own content. Panopto's current behavior works well in most cases by routing requests to creators first and only notifying administrators when no creator can be identified.
However, it would be helpful to have an option that allows administrators to designate a fallback email address that receives access requests only when no eligible creator is available.
Currently, the Request Access Email Addresses setting overrides the entire workflow and sends all access requests to the designated address(es), preventing creators from receiving requests for their own content. This creates an all-or-nothing situation.
Requested Enhancement: Add a setting that allows administrators to specify one or more fallback email addresses that are used only when:
- No active creator exists for the video or folder
- The creator does not have a valid email address
- No eligible recipient can be identified through the existing creator workflow
This would preserve the current creator-based request process while ensuring access requests do not go unanswered when content ownership is unclear or unavailable.
Benefits:
- Maintains creator ownership of access requests
- Reduces administrative overhead
- Prevents requests from being missed
- Provides better support for institutions with large numbers of legacy or shared recordings
Thank you for considering this enhancement. I believe it would improve access request management while preserving Panopto's existing workflow.