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Panopto Software not starting

Hi,

I tried using Panopto with multiple USB devices plugged into a USB hub, including a Logitech external webcam. It worked sometimes, but also caused a Blue Screen of Death a few times. After one of those BSODs, Panopto now refuses to launch - I start the application, a small task shows up on my Task Manager, but nothing shows up in the screen. I've tried uninstalling and reinstalling Panopto multiple times, tried starting it with and without the external devices plugged in, restarting my computer, everything I could think of, but nothings works.

Anything else I can do?

For now I have it running on an older laptop, but it can't handle high-definition streams as well as I want.

Answers

  • Cait McCabeCait McCabe Administrator

    Hi Colin,

    I spoke with another team member from Panopto, and we think this issue should go to our Support team. I'll be reaching out to your university's Panopto administrator to keep them in the loop - keep an eye out for an email regarding this matter.

    Best wishes,

    Cait

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