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Audio lagging / out of sync after processing

Hi there,

after uploading my video (mp4), and processing the audio lags about 15 seconds after the video. What can I do to prevent this?

Thanks, Sebastian


  • Hi Sebastian,

    Did you upload a Zoom recording, or was it another type of MP4? We're noticing audio lag issues on manual uploads of Zoom recordings here at Harvard, but we're still trying to get a sense of whether it's limited to Zoom videos or not.


  • Caitlin McCabeCaitlin McCabe Administrator

    Hi Sebastian,

    This issue should go to our Support team. I'll be reaching out to your organization's Panopto administrator to keep them in the loop - keep an eye out for an email regarding this matter.

    Best wishes,


  • Hi Tyro,

    exactly, I was uploading a recording of a Zoom meeting. I could convert to a different format before I upload - did you have better experience with different formats?

    Best, Sebastian

  • I have the similar issue but mine was recorded at panopto. Need help.
  • Hi @Kazim Topuz,

    Reposting my comment here, just in case you don't see it on the other thread :-) This would be something our Support team should look at, as your audio/video shouldn't be out of sync. To expedite this matter, and make things easier for you, I will submit a ticket on your behalf and let your local Panopto administrator know that you're experiencing this. Please keep an eye out for correspondence from our Support team regarding this matter.

    If you have any additional questions, please let me know.

    Best wishes,


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