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Why does embedding a video into a Blackboard item sometimes result in a black box?

When we embed a Panopto video into a Blackboard item, sometimes it displays as a black box, but the audio is fine. This only happens when the video in questions is an uploaded video or if it was created using Panopto.it. If it was created with a Panopto Recorder or with Panopto Capture, accessed through Blackboard, the embedded video displays correctly. Our school is uisng Blackboard Learn 9.1 and Panopto I dont know what building block version we are using. But we do not have Embed Panopto Video as an option under Build Content/Mashups/ like the screenshot here; https://support.panopto.com/s/article/Embed-Content-into-the-build-in-Blackboard. When embedding videos we use the Mashup button on the Bb item toolbar or paste the embed code in the HTML window. Any clues appreciated!

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