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Download an unprocessed Panopto file/video

Hi there,

I hope you are well

I have an upload/file from a student that appears as an empty shell but I can see was not processed and cannot be accessed, I understand that the cause can be: the file format is supported by Panopto but the video and/or audio codec is not.

However I would like to know if this "empty file" can still be downloaded so I can perhaps convert it and reupload it, would this be possible?

Kind regards,

Ron A.

University of Westminster

Best Answer


  • Options

    Hi Jay,

    Very much appreciated, I've now emailed support as you've advised.

    Have a wonderful day

    Kind regards,


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