First section of captions in video not displaying?
I’m having an issue with the closed captions on a video I created using Panopto in Canvas. After recording the video, I added the autogenerated captions and then edited them for accuracy. I can see the full set of captions when I’m in editing mode, but when I play the video outside of edit mode, the first frame of captions don’t display in either the captions menu on the left, or on the video itself. I downloaded the captions file and when I opened them using Notepad, the first frame of captions is missing there, but again, it’s visible in the editor.
I tried recording a second full take of the video, thinking perhaps it was an error with my first recording, but the same thing happened. I was able to download the "unedited captions" for this video, which contained the full set of captions. I deleted the existing captions file, and uploaded the "unedited" ones, but the video still won't display the first section of captions outside of edit mode.
Any advice you have on how to remedy this would be excellent!