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no playback in canvas app


Why don't panopto videos play back on my android in the canvas app or chrome? is that normal behaviour?



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    Caitlin McCabeCaitlin McCabe Administrator

    Hi Thatcher,

    We recommend that users watch videos from the Panopto mobile application, or by clicking on "Panopto Videos" from the navigation; however, you should be able to watch videos in the Canvas app or on Chrome. To expedite this matter, I'll be submitting a Support ticket on your behalf. Please keep an eye out for correspondence from the Panopto Support team.

    If you have any more questions, please let me know - we're happy to help!

    Best wishes,


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