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iMac FaceTime HD Camera suddenly inoperable
Richard Browne Crackerjack
We have a user with current setup iMac 21.5 inch (2017) running Catalina (10.15.6) and the version of Panopto is 9.0.0 (18.104.22.168985). We're running Panopto Cloud.
User reports a few months ago their setup was working well with the Panopto client but, on opening it up in the last week or so, the same camera is no longer available as Primary Source, though it is selectable as Secondary Source and works within Panopto Capture. User reports that there has been an OS update in the time between last succesful use and now.
User has tried uninstalling and re-installing Panopto client.
Any thoughts for a cause/fix?
Thanks for looking,
There was a new update (9.0.1) pushed 2 days ago. Have they tried that?
Hi @Richard Browne,
If the aforementioned Panopto for Mac update (version 9.0.1) did not work for your user, please let me know. I can submit a Support ticket on your behalf so our team can investigate the issue.
Good morning @Cait McCabe ,
User says he has now gone on to the latest version and the issue persists. Please do raise a ticket.
Thank you for letting me know. I've submitted a Support ticket on your behalf. Please keep an eye out for correspondence from our Support team regarding this matter.
Getting the same issue on MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports, 2.7 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3) with recorder version 9.0.1 (22.214.171.124990).
Hi @Mark Rogers,
Thanks for letting me know. As I did above for Richard, I will submit a Support ticket on your behalf. Please keep an eye out for correspondence from our Support team regarding this matter.