Worked fine all summer, now multiple processing problems
Don't know what 'use cases' even is, but it would not allow me to select anything else lol.
Hi, I've used panopto for over a year, including all summer 2020 without major problems. A week ago, it started processing badly, where the audio is ok, the slides are ok, but the video of me is jerky and VERY slow motion or stop-frame looking. I didn't change anything. The specialist at my university was not able to fix with reprocessing and couldn't help.
I made a workaround by doing 'create' 'build a session' and uploading my mp4 from panopto and the ppt slides also from within the saved panopto files,
and it worked ok although very time consuming.
Now, after doing today's software update, it no longer will build the session, saying 'error processing' - it seems like the MP4 - but I created the MP4 after the update using THIS SOFTWARE, how could it not work? I tried 3 times.
I really really need a fix for this ASAP please help. Either with the original problem, or the new one with the 'build a session' not working.