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Panopto - Failed to Start Devices

Starting the device <myDevice> failed.

Error: Media pipeline failure <hex code>


So i was getting a 'same key' error earlier too.

I have tried uninstalling and reinstalling to no avail.

Really need help as my uni asks for assignments to be uploaded with this software.

Thankyou!

Answers

  • Cait McCabeCait McCabe Administrator

    Good afternoon!

    This would be an issue for Panopto Support to take a look at. Based on your profile, I can't see your name or the organization to which your account is linked. Because of this, I would recommend reaching out to your local Panopto administrator for assistance.

    If you'd like me to submit a ticket on your behalf and let your local administrator know you're experiencing this issue, feel free to private message me here on the forum with your name and organization. I'm happy to help.

    Best wishes,

    Cait

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