Panopto Quiz Results Inconsistently Pushed to Canvas
I am also opening this with Canvas support, but imagine the issue needs to be addressed by both organizations. My colleagues and I have had multiple students reach out about Panopto quiz points not appearing in Canvas.
We have informed them they must 1) click the link to the video from the Canvas assignment, and 2) that the points may take multiple hours to appear. However, the issues persist for random students over many weeks.
I'm surprised there is no way to report a bug like this as a basic member - thus I'm opening this question with the hopes that it's the correct format for reporting an issue.
Caitlin McCabe Administrator
This is definitely something our Support team should investigate. To expedite this matter, as well as address the questions in your post Panopto Quizzes Do Not Allow Multiple Attempts without Overwrite, I will submit a Support ticket on your behalf and make your local Panopto administrator aware of the ticket.
I hope this is helpful, if you have any additional questions - please feel free to ask. We're always happy to help!
Thanks for such a prompt reply. I received an email from support today about a fix released on 10/12 which should address the grades getting posted to the LMS. The request number was 00691449, for reference by others as needed. I won't be able to confirm the fix myself, as we already switched to use Canvas-based quizzes instead to avoid this issue.