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Panopto 10 with Macbook Air - audio sync problems

edited February 2021 in General Q&A

Anyone else having problems with this? The audio is very rapidly getting 1-2 seconds out of sync with the video - completely unwatchable. This is recording a video, Powerpoint and screen together.

I have three users already reporting this. Two on Big Sur, and one on on Catalina, all on Panopto 10.0.038255 all with the same problem.

These people recorded fine before Christmas with earlier versions of MacOS+Panopto.

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Answers

  • Hi Daniel,

    This sounds like an issue for our Support team to investigate. It does look like a Support ticket for this matter was submitted by a local Panopto administrator at your organization in late January, and is currently being addressed by our team. I will add this post to the ticket so that our Support team is made aware that this is an ongoing issue. Please keep an eye out for correspondence from them regarding this.

    If you have any questions in the meantime, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

  • Dear Cait,

    Yes thanks, we've been on to support a bit in the last week or two about this, and I've provided a bunch more information again today. I thought it might be worth trying to determine from the community if the problem was more widespread at the same time.

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