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Webcasts fail to convert to on-demand

Dear Panopto community,

We noticed that some of our latest webcasts fail to convert to on-demand. We use an encoder (Epiphan) for capturing and encoding the video and we use Panopto in Canvas. We have been using it without any problems so far but since 1 of March 2021 all the webcasts seem to fail converting. Here below a screenshot that show how it looks:

Does anyone know what might be causing this?


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    Caitlin McCabeCaitlin McCabe Administrator

    Hi @Patricia Pinheiro de Sousa,

    This looks like an issue for our Support team to investigate. It does look like your organization has opened a Support ticket regarding this matter already, but I've added you and your post to the case so that it can be investigated further. If you have any additional questions, please let us know. We're always happy to help!

    Best wishes,


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    Hi Cait,

    This has been solved in the meantime.

    Thank you so much for your reply and help on this!

    Kind regards,


This discussion has been closed.