Do special characters in video titles cause Closed Captioning availability to fail?
We noticed that certain videos didn't have the option to amend or even download captions. After investigating, we found that, because the title had the word "Don't" in it, that it was causing the captions and all their associated options in the video settings menu to disappear. After renaming the videos to something else without the word "Don't" or specifically without that apostrophe in it, we got the caption options back.
We tried uploading the videos several times and in different folders to no avail. The only variable we can find here that's causing issues is the word "don't" or just the apostrophe.