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How long does an upload take?

edited July 2022 in General Q&A

Hello, I created a recording using capture over 12 hours ago. My upload took several hours to get to the point where it stated "getting ready for editing okay to close browser", however I still do not see anything uploaded to my videos. My recording was about 10 minutes and included a powerpoint presentation. Is this normal?

Used google chrome on a MAC


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    Caitlin McCabeCaitlin McCabe Administrator

    Hi @Nyle Smith,

    This sounds like something our Support team should investigate. I went to open a Support ticket on your behalf, but see that you are already have a ticket open and are in the process of working with Support to figure out what might be causing this delay.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,


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