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Epiphan Recordings with Long Processing Times

Zachary WeissmanZachary Weissman Tyro
in General Q&A

We were previously using Dell PCs with Remote Recorder, but due to IT management issues and issues with various HDMI capture cards, we decided to switch to the Epiphan Pearl Nexus. The Epiphan is great, however we noticed that after the videos are uploaded to Panopto, the videos take a very long time to process. The processing takes about as long as the recording itself.

This has interrupted the existing workflow for our users, as a 2-3 hour lecture recording will take about 2-3 hours to process before it is available to edit and view. With the Remote Recorder, the recordings would be available immediately after uploading, which even for long recordings would complete in less than 10 minutes.

Our best guess is that the recordings are being transcoded on Panopto's servers for some reason. We triple checked our Epiphan configuration, and as far as we can tell, the video settings are correct for what Panopto will accept.

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