Editor Playback Not Playing
I've experienced an issue where when editing a video in the editor, the playback is not progressing. I jump ahead in the video timeline and then click play, but the video doesn't play. The play button icon switches, but the video does not start playing. When I toggle the play button back to paused the icon changes and the video continues not to play obviously as well. The weird thing is that if I come into the editor and immediately click play without jumping around it will start playing. It's just when I jump to other points in the timeline that this issue occurs. It's making the trimming process of my 45 minute video pretty long and tedious as a result. I've worked on this from two different computers with the same issue. Any thoughts on what to try next? Or why this is happening?
Caitlin McCabe Administrator
One of our Support team members and I spoke about this, and he suggested that a support ticket be submitted regarding this matter since we would need more details.
To expedite the process, I've gone ahead and submitted a ticket on your behalf. You should be hearing from a member of the Panopto Support team soon.
Thanks, Cait! I actually resolved it by switching browsers. I was using Google Chrome--usually no issues there--but this extra long video seemed to trip up the editor. Switched over to Mozilla and was able to do the work.