Editor Playback Not Playing
Ryan Sobeck
Tyro
I've experienced an issue where when editing a video in the editor, the playback is not progressing. I jump ahead in the video timeline and then click play, but the video doesn't play. The play button icon switches, but the video does not start playing. When I toggle the play button back to paused the icon changes and the video continues not to play obviously as well. The weird thing is that if I come into the editor and immediately click play without jumping around it will start playing. It's just when I jump to other points in the timeline that this issue occurs. It's making the trimming process of my 45 minute video pretty long and tedious as a result. I've worked on this from two different computers with the same issue. Any thoughts on what to try next? Or why this is happening?
Best Answer
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Caitlin McCabe
Administrator
Hi Ryan,
One of our Support team members and I spoke about this, and he suggested that a support ticket be submitted regarding this matter since we would need more details.
To expedite the process, I've gone ahead and submitted a ticket on your behalf. You should be hearing from a member of the Panopto Support team soon.
Best wishes,
Cait
5
Answers
Thanks, Cait! I actually resolved it by switching browsers. I was using Google Chrome--usually no issues there--but this extra long video seemed to trip up the editor. Switched over to Mozilla and was able to do the work.