Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

video starts but then stops and won't play

I am new to panopto. I have created a video with slides and shared with users. When they open it, or I do after logging in, the video starts to play but then stops and can't be continued. Why?

Answers

  • Cait McCabeCait McCabe Administrator

    Hi Marc,

    This sounds like an issue for our Support team. I went to submit a Support ticket on your behalf, but it looks like you were able to connect with them already. If you have any more questions, please let us know - we're happy to help.

    Best wishes,

    Cait

  • yes, and still not resolved. none of the videos i create play. drag.

  • Cait McCabeCait McCabe Administrator

    Hi Marc,

    I took another look at your Support case - it looks like the team is currently working on the issue. Thank you so much for your patience - hopefully our team will resolve your issue soon!

    Best wishes,

    Cait

Sign In or Register to comment.