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video starts but then stops and won't play
Marc Hauser
Tyro
I am new to panopto. I have created a video with slides and shared with users. When they open it, or I do after logging in, the video starts to play but then stops and can't be continued. Why?
0
Answers
Hi Marc,
This sounds like an issue for our Support team. I went to submit a Support ticket on your behalf, but it looks like you were able to connect with them already. If you have any more questions, please let us know - we're happy to help.
Best wishes,
Cait
yes, and still not resolved. none of the videos i create play. drag.
Hi Marc,
I took another look at your Support case - it looks like the team is currently working on the issue. Thank you so much for your patience - hopefully our team will resolve your issue soon!
Best wishes,
Cait