Video freezing on Macbook Pro 16 inches
I have been getting the error below on a brand new MacBook Pro 16 inches each time I record a session. The camera freezes and the error pops up. It happens at random times. I did several tests and it could happen in 5 minutes or in 45 minutes, but it always happens. If I click on "Try Again" nothing happens. If I wait, after about 20 minutes the video comes back and if I click try again it is good. Unfortunately, this is very inconvenient and have destroyed some of my sessions.
I have to add that I have recorded sessions in two other macs (an older MacBook Pro and an iMac) and this error never shows up. I am wondering if anyone knows why this could be happening. By the way, every other app in this MacBook 16 works perfectly fine, I just have this Panopto issue.
PS: I am running Version 7.2.0 (220.127.116.11703), which is the latest available for UCCS