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Starting the device 'Main Screen' failed. Error: Media pipeline failure: 0x8000ffff
Greg Mendel
Tyro
in General Q&A
Windows 10 Pro version 1909 (OS Build 18363.836)
Panopto 7.1.0.61401
The following error dialog appears when starting Panopto:
=========================================
Starting the device 'Main Screen' failed.
Error: Media pipeline failure: 0x8000ffff
=========================================
Installing two different "Radeon RX 580 Series" graphics card drivers failed to resolve problem:
Driver date Version
2-20-2019 25.20.15025.1002
8-16-2019 26.20.12028.2
0
Answers
Hi Greg,
This is definitely an issue for our Support team. I went to submit a ticket on your behalf, but it looks like one has already been submitted by your organization regarding this matter.
If you have any more questions, please feel free to let us know. We're always happy to help!
Best wishes,
Cait
I have a Dell XPS 13 7390 2-in-1 laptop and I have the same problem, even after updating the display driver. Here is the system info:
Video Adapter: Intel Iris Plus Graphics (driver updated today)
Display: 13.4" 16:10 UHD+ WLED Touch Display (3840 x 2400)
RAM: 32GB 3733MHz LPDDR4x Memory
CPU: 10th Generation Intel(R) Core( TM) i7-1065G7 Processor (8MB C ache, up to 3.9 GHz)
Note: Windows Media Player is already installed, so I assume that I already have the appropriate Media Feature Pack installed.
Anyhow, please let me know if there is any way I can help with this issue. I need this operational as soon as possible.
Hi @Gordon Fenton,
As mentioned above, this would be a matter for our Support team. To expedite things, I'll submit a ticket on your behalf and notify your Panopto administrator. Please keep an eye out for future correspondence regarding this.
Best wishes,
Cait
I also have a Dell XPS (9500) and I too am experiencing the pipeline failure. I did notice though strangely it only happens when plugged into my power supply. If I run off the battery I don't experience the problem
Hi Brad,
Jim Golden at Panopto solved it for me. Here is what he did:
Hi Gordon,
Thank you for your time today. During our call, we reproduced the
behavior and then reviewed a configuration file change to address this
behavior. The setting we changed was allowdesktopduplication which is
related to allowing for the use of our newer Desktop Capture
technology. By disabling this, we reverted to our prior Desktop
Capture technology and found that this does address the behavior to
allow for proper desktop capture to occur.
Our Engineering team is reviewing this behavior on an internal case to
improve this new Desktop Capture technology to address these types of
behavior in future releases of Panopto for Windows.
Hi,
I have exactly this problem with my Dell XPS. Is there any news on how to fix it?
Hi @Sebastiano Moruzzi,
As mentioned above, this would be a matter for our Support team. To expedite things, I'll submit a ticket on your behalf and notify your Panopto administrator. Please keep an eye out for future correspondence regarding this.
If you have any additional questions, please feel free to let me know.
Best wishes,
Cait