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Tickets being deleted and issues left unsorted

Twice now I've added a ticket to get an issue sorted but both th=times after receiving confirmation of receipt, the ticket has disappeared - so I've not received any support help!

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    Thanks Cait - on my account page/cases there are none showing and the link sent by email resolves to a page that briefly says 'no case exists' then reverts to the homepage. Glitches!!

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