Tickets being deleted and issues left unsorted
Twice now I've added a ticket to get an issue sorted but both th=times after receiving confirmation of receipt, the ticket has disappeared - so I've not received any support help!
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Best Answer
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Caitlin McCabe
Administrator
Hi Caroline,
I took a look in our Support system, and can see that you've submitted two cases - our Support team should be in contact with you soon. I've also followed up with a member of that team to let them know that you aren't able to see your submitted tickets and they are looking into this issue for you, as well.
If you have any more questions, please feel free to ask - we're always happy to help!
Best wishes,
Cait
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Answers
Thanks Cait - on my account page/cases there are none showing and the link sent by email resolves to a page that briefly says 'no case exists' then reverts to the homepage. Glitches!!