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Troubleshooting Panopto recording on MacBook Air with Catalina 10.15.7
Neelam Srivastava
Tyro
in Equipment
Hi, I am trying to record something on Panopto with my MacBook Air, OS Catalina 10.15.7. But it keeps on showing the colored wheel and the recording doesn't launch. I then have to Force Quit because the application isn't responding. Any tips on how to solve this?
Thanks, Neelam
0
Answers
Hi Neelam,
I just responded to your post about this issue over in the Q&A category - in case you didn't see it: This would be an issue for our Support team to take a look at. To expedite this matter, and make things easier for you, I can submit a Support ticket on your behalf and make your local Panopto administrator aware. Please let me know if you'd like me to submit a ticket, and which organization you belong to so that I can route your concerns to the appropriate parties.
If you have additional questions, please feel free to ask.
Best wishes,
Cait
Hi Cait, thank you so much for responding. I have actually solved the problem by re-downloading the Panopto application on my MacBook. It looks like I can record now. I'll be in touch if i have this problem again, but I hope this doesn't happen!
Thanks again for your help.
All the best,
Neelam
Hi Neelam,
Thank you for letting me know! I'm glad to hear that you were able to resolve the problem.
Best wishes,
Cait