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Troubleshooting Panopto recording on MacBook Air with Catalina 10.15.7

Neelam SrivastavaNeelam Srivastava Tyro
in Equipment

Hi, I am trying to record something on Panopto with my MacBook Air, OS Catalina 10.15.7. But it keeps on showing the colored wheel and the recording doesn't launch. I then have to Force Quit because the application isn't responding. Any tips on how to solve this?

Thanks, Neelam

Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi Neelam,

    I just responded to your post about this issue over in the Q&A category - in case you didn't see it: This would be an issue for our Support team to take a look at. To expedite this matter, and make things easier for you, I can submit a Support ticket on your behalf and make your local Panopto administrator aware. Please let me know if you'd like me to submit a ticket, and which organization you belong to so that I can route your concerns to the appropriate parties.

    If you have additional questions, please feel free to ask.

    Best wishes,

    Cait

  • Neelam SrivastavaNeelam Srivastava Tyro

    Hi Cait, thank you so much for responding. I have actually solved the problem by re-downloading the Panopto application on my MacBook. It looks like I can record now. I'll be in touch if i have this problem again, but I hope this doesn't happen!

    Thanks again for your help.

    All the best,

    Neelam

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi Neelam,

    Thank you for letting me know! I'm glad to hear that you were able to resolve the problem.

    Best wishes,

    Cait

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