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Using Panopto on MacBook Air Catalina 10.15.7

Neelam SrivastavaNeelam Srivastava Tyro
in General Q&A

Hi, I am trying to record something on Panopto with my MacBook Air, OS Catalina 10.15.7. But it keeps on showing the colored wheel and the recording doesn't launch. I then have to Force Quit because the application isn't responding. Any tips on how to solve this?

Thanks, Neelam

Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi Neelam,

    This would be an issue for our Support team to take a look at. To expedite this matter, and make things easier for you, I can submit a Support ticket on your behalf and make your local Panopto administrator aware. Please let me know if you'd like me to submit a ticket, and which organization you belong to so that I can route your concerns to the appropriate parties.

    If you have any additional questions, please feel free to ask.

    Best wishes,

    Cait

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