Problem with Processing Slides

Karen Hudson-Edwards · November 2020

I have been using Panopto without any problems for four months. Then yesterday, I had taped a 7 minute lecture and it uploaded. I got the 'Processing slides' notification and this went to 0%, but after a while I got the message 'Could not process slides'. I re-recorded the lecture and tried again to no avail. I tried many things over around 2 hours, and kept getting the same message. Finally I tried taping < 1 minute 'Test'. This was processed very quickly. I then tried to re-upload and re-process my 7 minute lecture via the 'Set Offline' method but still got the 'Could not Process Slides' message. I am at work where my Control Panel says that my internet speed is 100 MBs. Can you advise? I need to get these lectures ready for tomorrow.

Carlos Coronel · November 2020

I had similar issues once with a PowerPoint presentation. Here are some of the things I learned:

As an alternative, in the panopto recorder, record the screen but do not check on the PowerPoint option, and play the presentation on that screen in full screen. It will record the slides as they appear in the screen with your narration. This should work just find as a quick way to get the material up in Panopto.

There is obviously something in the PPT file that Panopto can't process. These are my suggestions:

If you have Youtube videos in the presentation, remove those and link them post recording via the insert YouTube video in the Panopto editor- you can leave the slide with a title as a way for you to know when to insert the Youtube link in the Panopto editor.
If you have embedded videos in the presentation, make sure you are "embedding" the video inside the PPT, not as a link to the video somewhere in your hard disk! I have seen this before.
Use the standard and most common fonts in the presentation,
Just in case, in your PPT presentation:
go to File, Info and make sure your file is not protected with a password or have other restrictions.
Click on Check for Issues to ensure there are no issues, also check for compatibility
In your slides, go to any picture, click on the picture, on the menu, click on Picture Format, click on Compress Pictures
Uncheck the "Apply only to this picture" option so it will compress all pictures in the slide deck
select the Web option for compression, and click OK

From past experiences, it is always a external video or audio file or a font the issue.

Good luck