Welcome to the Panopto Community

Panopto not recognising webcam

Laura Scott WeatherbyLaura Scott Weatherby Tyro
in Equipment

Hi,

I am trying to connect my camera to use as a webcam in panopto. I've successfully done this in Zoom, Skype, Google Meet and Microsoft Teams. The camera is recognised in Panopto desktop as a video option but when I click on this I get the following message:

Value is Nil:

self.primary.captureGraph =

Requested action cannot be taken under the current recorder state.

Can anyone advise?

Thanks in advance

Best Answer

  • Caitlin McCabeCaitlin McCabe Administrator
    Answer ✓

    Hi Laura,

    This would be an issue for our Support team to take a look at. To expedite this and make things easier for you, I will submit a support ticket on your behalf and make your local Panopto administrator aware. Please keep an eye out for correspondence from our team.

    In the meantime, I recommend using Panopto Capture as a workaround for recording: How to Create a Video using Panopto Capture. If you have any additional questions, please let us know - we're always happy to help!

    Best wishes,

    Cait

Sign In or Register to comment.