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Returning different information for same query..

Robert J HerbstzuberRobert J Herbstzuber Tyro
in API

Hello there.

I'm querying for all the sessions in a folder. Scheduled or otherwise.

For some cameras the RecorderID returns for all sessions.

For others (same brand) with a X.X.X.+1 firmware on the camera Completed recording no long returns a recorderid....

Why the difference? Should they all have recorder IDs?

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Answers

  • Joe MalmstenJoe Malmsten Panopto Employee

    Hi,


    We may need some additional information in order to investigate this further for you. Can you please open a support ticket at https://support.panopto.com so we can get some more detailed information from you?


    Thanks,


    Joe Malmsten

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