Windows registry settings to maintain or reset audio in put after upgrade?
On behalf of a power user of ours -- Hi Team, I‘m planning to update my Panopto PCs from earlier versions of Win10 to Win10 20H2. For the most part, this appears to be a smooth procedure, however one thing I have seen is that when I update the OS, I lose one of my config settings in the console. Specifically, in the Configuration section for the remote recorder, the Primary Audio capture should be Line-In (Realtek), … but what happens when the OS is updated, is that this setting is lost (unchecked). This isn’t a huge issue; we can manually re-select the proper capture setting, however I was hoping to find out if there’s a way that we can do this systematically as part of the update (i.e.; is there a regkey associated with the setting in question that we can flip to the desired value once the OS update has completed?). Do you have any information that could prove helpful in resolving this?
Answers
Hi @Eric Snyder,
I checked in with someone from our Support team on this, and they recommended this article for you: How to Set Recording Presets for All Users per Machine on Panopto for Windows. If you have any additional or follow-up questions, please let us know - we're always happy to help!
Best wishes,
Cait
Hi Recap support,
We are also having this issue but with remote recorders and can therefore not set recroding presert for users using the method you detail above.
How can the clearing of the audio configuration remote recorder be prevented in Win10 20H2. this is a major issue for us as we have over 200 PCs to correct the configuration on each time a Win10 post 20H2 security update is implemented.
Regards,
Paul Thornton.
Hi @Paul Thornton,
Apologies for the delay in my response to your comment. I see that you do have a Support ticket open for this; however, if you have any additional questions, please feel free to let me know.
Best wishes,
Cait
@Eric Snyder Did you ever get this resolved? I am having the same issue with the Audio default settings getting lost with Panopto.
Thanks in advance.
Hi @Sumit Satsangi,
In case Eric doesn't reply, I would recommend this article as mentioned above: How to Set Recording Presets for All Users per Machine on Panopto for Windows. If your issue is similar to what Paul has described, or persists even with recording presets, please let me know and I can work on submitting a Support ticket on your behalf.
If you have any additional or follow-up questions, please let us know - we're always happy to help!
Best wishes,
Cait
Thank you for getting back to me @Caitlin McCabe unfortunately this method does not work for us. We use Software2 to distribute software to teaching PCs. Software2 is a cloud based software access platform. I hope that makes sense.
Hi @Sumit Satsangi,
Thank you for letting me know. To further assist and make things easier for you, I will open a Support ticket on your behalf and make your local Panopto administrator aware. Please keep an eye out for correspondence.
If you have any additional questions, please feel free to ask - we're always happy to help!
Best wishes,
Cait