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Windows registry settings to maintain or reset audio in put after upgrade?

Eric SnyderEric Snyder
in On-prem

On behalf of a power user of ours -- Hi Team, I‘m planning to update my Panopto PCs from earlier versions of Win10 to Win10 20H2. For the most part, this appears to be a smooth procedure, however one thing I have seen is that when I update the OS, I lose one of my config settings in the console. Specifically, in the Configuration section for the remote recorder, the Primary Audio capture should be Line-In (Realtek), … but what happens when the OS is updated, is that this setting is lost (unchecked). This isn’t a huge issue; we can manually re-select the proper capture setting, however I was hoping to find out if there’s a way that we can do this systematically as part of the update (i.e.; is there a regkey associated with the setting in question that we can flip to the desired value once the OS update has completed?). Do you have any information that could prove helpful in resolving this?

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Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Eric Snyder,

    I checked in with someone from our Support team on this, and they recommended this article for you: How to Set Recording Presets for All Users per Machine on Panopto for Windows. If you have any additional or follow-up questions, please let us know - we're always happy to help!

    Best wishes,

    Cait

  • Paul ThorntonPaul Thornton Tyro

    Hi Recap support,

    We are also having this issue but with remote recorders and can therefore not set recroding presert for users using the method you detail above.

    How can the clearing of the audio configuration remote recorder be prevented in Win10 20H2. this is a major issue for us as we have over 200 PCs to correct the configuration on each time a Win10 post 20H2 security update is implemented.

    Regards,

    Paul Thornton.

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Paul Thornton,

    Apologies for the delay in my response to your comment. I see that you do have a Support ticket open for this; however, if you have any additional questions, please feel free to let me know.

    Best wishes,

    Cait

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