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Unable to insert video using the Panopto integration in Moodle rich text editor

Hi friends,

Some of the users at my institution have been experiencing an inability to insert videos to Moodle using the Panopto button in the rich text editor since yesterday (01/18). Specifically, when they selected the video they wish to post to Moodle and clicked "insert", instead of seeing the video inserted into the rich text editor, they saw the following window where they were prompted to select "Go Back (Recommended)" or "Advanced...". According to our users, neither of the options resulted in the video being successfully inserted. Has anyone else encountered this before? Thank you for your insights!

Best,

Ming

Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Mingyu Li,

    This is something our Support team should take a look at and investigate. I went to submit a ticket on your behalf, but see that you have already submitted a ticket to Support on this particular matter. Please keep an eye out for correspondence from them, as they should be in touch with you soon regarding this.

    If you have any additional questions, please let us know - we're always happy to help.

    Best wishes,

    Cait

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