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How to play videos on IOS 13?

In our academy we have Panopto integrated into our virtual classroom and everything is going very well, but some students have problems when playing the videos from Apple devices, especially iphone and ipad, could someone help me solve it, any ideas?

I leave screenshots that the students have sent me

this is google chrome on ios

this video shows safari on ios

In none of the safari or chrome browsers the panopto videos can be played, does anyone have a solution?



  • Options
    Caitlin McCabeCaitlin McCabe Administrator

    Hi Jose,

    This looks like it would be an issue for our Support team. To expedite things, I went to submit a Support ticket on your behalf, but I see that you've already submitted a ticket for this issue. Please keep an eye out for correspondence from our Support team on this matter.

    If you have any additional questions, please feel free to ask. We're always happy to help!

    Best wishes,


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