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Panopto login loop from Moodle integration?

We are having an issue with some students on their devices where they are trying to access Panopto sessions through the Moodle integration/Panopto block links but they just arrive at the Panopto login screen and can't get beyond that with their login credentials. Has anyone else experienced this and found any solutions they could suggest?

Answers

  • We are having an issue with some students on their devices where they are trying to access Panopto sessions through the Moodle integration/Panopto block links but they just arrive at the Panopto login s Tweakbox creen and can't get beyond that with their login credentials. Has anyone else experienced this and found any solutions they could suggest?

    issue got solved!!

  • KathrynKathryn Administrator

    Hi Poppy,

    Glad to hear the issue was solved!

  • Could you post how you solved the issue?

  • KathrynKathryn Administrator

    @Tony Moreno Hi Tony - so it turns out that the above two posts are actually sophisticated spam posts that copied content from Reddit or other places on the web. If you a just now experiencing this issue, it may be related to settings change that we made in Panopto 12:

    The change involves this site setting: Security - Use Token-Based Authentication for Embedded Content

    Since August, Panopto has enabled the functionality where users can be authenticated using tokens instead of cookies when viewing embedded videos or selecting a video to embed using the embedded video chooser. This site setting can be used to disable token-based authentication. Please note, if you turn this off, user access may be impacted if the user’s browser blocks third-party cookies.

    https://community.panopto.com/discussion/1440/january-2022-product-service-update-2022-01-08

    There is a known issue with this change that if a user has a cookie cached from a different login provider, other than the one you are trying to access from, that a login loop can occur. Clearing the cookies should unblock this issue. An overall fix for this behaviour is being prepared but there is not yet a confirmed ETA for this.

    If you believe there is a separate issue happening, please let me know, and I'm happy to open a support ticket for you.

  • What we're experiencing is users trying to access Panopto content (in this case an embedded folder of content) that is not the Panopto block, and are then prompted for a login. We found that making sure the user had "accept third party cookies" would alleviate the problem. If the user clicked on a Panopto activity block first, there wasn't a problem.

    As we don't want to have users change their cookie settings, we're experimenting with the "Sync Users after Class Enrolment" option in the Panopto config area in Moodle, to sync up the user info from Moodle to Panopto, and see if that fixes the issue.

  • KathrynKathryn Administrator

    @Tony Moreno Glad you are experimenting with a solution! If you are still experiencing a problem in the future, I am happy to open a support ticket, just let me know.

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