Upload Recording Failed
K Roberts
Tyro
in General Q&A
Hi,
I'm fairly new to Panopto and have made a recording for 38 minutes that now the platform says 'upload failed; . The largest file in the folder is listed as the PANRV type.
If anyone has any ideas it would be appreciated.
Many thanks.
0
Answers
Hi K,
This would definitely be an issue for our Support team to look at; if you would like me to submit a Support ticket on your behalf, and let your local Panopto administrator know you are experiencing this issue, please let me know which organization your Panopto account is associated with - either by commenting on this thread or sending me a direct message.
Alternatively, you could also connect with your local Panopto administrator (likely your organization's IT department) directly for assistance.
Best wishes,
Cait
Hello - I am having the same issue with MT4. How do I find my local administrator?
The problem is that platform could not cope with a large file that has been significantly edited, as I clearly pointed out.
The claim is that there will be a fix in the next update.
Hi @Audrey Jones ,
Your local administrator is likely someone within your organization's IT department; however, I am more than happy to submit a Support ticket on your behalf to make things easier for you.
If you'd like me to submit a ticket for you, please let me know which organization you use Panopto through, either by commenting on this thread or sending me a direct message. I will also make your local Panopto admin aware of this matter.
Best wishes,
Cait