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Panopto freezing issue

William BurtWilliam Burt
in General Q&A

"During my PowerPoint/Panopto-recorded lecture in Ancient Greece just now, the computer in SRL 112 once again froze and for a full minute would not respond either to PowerPoint clicker clicks or to keyboard or mouse clicks. It then spontaneously engaged again. Since I record my lectures on Panopto as PowerPoints this is very awkward and distracting, and requires that I invest time afterwards trying to edit out the bad space."

Any ideas about what could be causing this?

We are currently using version 9.0.4.1

Comments

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi William,

    This sounds like an issue our Support team should investigate. To expedite this matter, and make things easier for you, I will submit a ticket on your behalf as well as make your local Panopto aware.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

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