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My institution moved to Panapto but not my all of my videos

Marjorie HardgraveMarjorie Hardgrave Tyro
in Canvas

My college has moved to Panapto from Knomia. We were informed that all of our current videos in Knomia would migrate to Panapto. I only see about a third of my video lectures, including those for an entire course! I could use some help.

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Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Marjorie Hardgrave,

    This sounds like something Panopto Support should investigate. To expedite this matter, and make things easier for you, I'll submit a Support ticket on your behalf and notify your local Panopto administrator. Please keep an eye out for correspondence from our team regarding this.

    If you have any questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

  • Marjorie HardgraveMarjorie Hardgrave Tyro

    Cait,

    I provided a list of missing files to the Panopto administrator at my institution. Still not seeing them.

    Thanks,

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Marjorie Hardgrave,

    Thank you for following up. I took a look the ticket regarding this, and it looks like your Panopto administrator is still working on this with our Support team to resolve this issue.

    Best wishes,

    Cait

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