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No sound after recording
Grace Seo
Tyro
in General Q&A
Hello Panopto Support,
Our user reported that there was no sound after a video was recorded. The sound was there when they previewed the video. In this case, is it possible to retrieve the sound?
Thank you,
Grace
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Answers
Hi Grace,
This sounds like an issue for our Support team to investigate. To expedite this matter and make things easier for you, I will submit a Support ticket on your behalf and make your local Panopto administrator aware. Please keep an eye out for correspondence regarding this.
If you have any additional questions, please feel free to ask - we're always happy to help!
Best wishes,
Cait
Hi Cait,
Thank you for the quick response and your offer to submit a Support ticket on my behalf. When you mention about the local Panopto administrator, do you mean our support staff on our campus? I'm actually on the administrator team. Is that possible to escalate the ticket to the Panopto support specifically?
Thank you,
Grace
Hi @Grace Seo,
To confirm, a Support ticket was opened with Panopto's Support team on your behalf - I did add you as well as the administrator team to the ticket, so please keep an eye out for correspondence from Panopto Support.
Best wishes,
Cait
Hi, I have been having audio issues with Panopto. I recorded a few lectures and the audio does not work on some computers, although the sound is fine if I play the video on a Mac or iPhone. Can you please advise on how this can be sorted? There are no captions either, which suggests there is a problem with the sound. Many thanks, Laura
Hi @Laura Morosanu,
This sounds like an issue for our Support team to investigate. To expedite this matter and make things easier for you, I will submit a Support ticket on your behalf and make your local Panopto administrator aware. Please keep an eye out for correspondence regarding this.
If you have any additional questions, please feel free to ask - we're always happy to help!
Best wishes,
Cait