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Notification of issue affecting caption editing with Firefox

[Deleted User][Deleted User] Panopto Employee
in Bug Reports

Hello - We want to let you know about an issue affecting caption editing with Firefox.


What is the issue?

The following steps will cause certain manually entered caption edits to be discarded:

  1. With Firefox, edit ASR-generated captions in a video.
  2. Click on a caption entry.
  3. Replace a low-confidence word (see definition in section 3.4).
  4. Press Enter or click somewhere else in the editor.


Both the low-confidence word and replacement text will be erased.


Which versions of Panopto are affected?

All Panopto Cloud customers using Firefox are affected.


How do I mitigate the issue?

Edit captions with another supported browser.


When will this be resolved?

We are targeting the fix for a release that is expected to be available to all Panopto Cloud customers by January 27, 2023.


For any questions, please contact Panopto Support online at support.panopto.com.

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