Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Notification of issue affecting caption editing with Firefox

Bill WolfBill Wolf Panopto Employee

Hello - We want to let you know about an issue affecting caption editing with Firefox.


What is the issue?

The following steps will cause certain manually entered caption edits to be discarded:

  1. With Firefox, edit ASR-generated captions in a video.
  2. Click on a caption entry.
  3. Replace a low-confidence word (see definition in section 3.4).
  4. Press Enter or click somewhere else in the editor.


Both the low-confidence word and replacement text will be erased.


Which versions of Panopto are affected?

All Panopto Cloud customers using Firefox are affected.


How do I mitigate the issue?

Edit captions with another supported browser.


When will this be resolved?

We are targeting the fix for a release that is expected to be available to all Panopto Cloud customers by January 27, 2023.


For any questions, please contact Panopto Support online at support.panopto.com.

Best Answer

Sign In or Register to comment.