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Pramit PatelPramit Patel Tyro
in API

Hello,

I have a few panopto recordings that were remote scheduled for classes that are ongoing that supposed just stop at 2 minutes and 14 seconds. This has happened a few times over the course of the semester, and I've checked event viewer and at times nothing has popped up, but the recording starts fine, but just ends up stopping at exactly 2 minutes and 14 secs.

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Answers

  • Evelin PfeifferEvelin Pfeiffer Panopto Employee

    Dear Pramit,

    we can investigate for you, however, only an authorised point of contact at your institution can create a ticket with us.

    Please also supply the according video links and the name of the remote recorder.

    The help email address can be found under the question mark on the top right hand side after your a logged into your Panopto VCMS.

    Best

    Evelin

  • Gary BanksGary Banks

    Hello Evelin,

    I'm Gary Banks. University of Virginia School Law CTO. Dale Nesbitt was our point of contact with Panopto Dale resigned and Pramit is our point of contact now.

    How can I designate Pramit as the UVA law school panopto point of contact?

    Many thanks.

    Gary

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Gary Banks,

    We have updated the account to designate @Pramit Patel as the point of contact. To expedite this matter and make things easier, I will open a Support ticket on Pramit's behalf. Pramit, please keep an eye out for correspondence from our team.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

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