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Seneca Panopto Devices show "Audio and video device error"

Michael RobinsonMichael Robinson Tyro
in Equipment

Hello,

I have Windows 10 Seneca Panopto recorders with HDMI injests that keep showing "audio and video device error" when viewing them from the Remote Recorders page. I'm also getting false email alerts. When I view the recordings everything is fine, anyway to fix these false alerts?


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Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Michael Robinson,

    This sounds like something our Support team should investigate. To expedite this and make things easier for you, I will open a Support ticket on your behalf and make your local Panopto administrator aware. Please keep an eye out for correspondence regarding this matter.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

  • Michael RobinsonMichael Robinson Tyro

    Am I the only one having this issue? Because it is still happening and all I keep hearing is that it might be fixed in a future release.

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