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Panopto on Mac not seeing PowerPoint

Katie HarrillKatie Harrill Crackerjack
edited August 2020 in General Q&A

First post here!

We have a professor on a Mac (10.15) that can record her audio, video, and a secondary screen. She is unable to record her PowerPoint Slides. The check mark is clicked, but is not seen on the recording. Also, when she goes into her PowerPoint and does Presenter view, she is unable to get back to the Panopto Recorder.

Any advice or help is appreciated!

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Answers

  • Caitlin McCabeCaitlin McCabe Administrator
    edited August 2020

    Hi Katie,

    First and foremost, welcome to the Panopto Community Forum! So glad you're here :-)

    As for your professor's issue: that's definitely not expected behavior, and something our Support team should investigate. To expedite things, I will open a Support ticket on your behalf and make your local Panopto administrator aware of this. Please keep an eye out for correspondence regarding this matter.

    If you have any more questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

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