Webcam crashing panopto
Mark Doyle
Tyro
in General Q&A
Hi there,
I have used panopto for a long time and recently it has started to crash and give me a blue screen of death. The webcam appears to come up with almost dead pixels in a line and it keeps moving about. I cannot figure out why this is happening as the webcam works perfectly for skype and ms teams etc.
Any ideas what could be happening?
0
Answers
Hi Mark,
This is definitely an issue for our Support team to investigate. To expedite things, I'll go ahead and submit a Support ticket on your behalf, and let your local Panopto administrator know that you're experiencing this issue. Please keep an eye out for correspondence from the Support team on this matter.
If you have any additional questions, please feel free to ask - we're always happy to help!
Best wishes,
Cait
Thanks Cait, appreciate the help!
https://solent.cloud.panopto.eu/Panopto/Pages/Viewer.aspx?id=c243d0ee-930e-4f59-8917-ac2b00e9d484
This is the test to show you what I mean.
Hi @Mark Doyle,
Thanks for including this. I will add it to your Support ticket so that they are aware.
Best wishes,
Cait
Any word on this yet?
Hi Mark,
Thank you for following up. I have included your image in the Support ticket, and believe a member of the Support team should be in touch soon.
Best wishes,
Cait
I have received a comment however the link that has been emailed to me redirects me to the following page, is there an issue with the link copied in?
https://support.panopto.com/s/
Hi Mark,
I've let the person working on your case know that there was an issue with the link they sent you.
Cait