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Panopto blocks for Moodle SOAP ERROR
Martin Blackburn
Tyro
in Moodle
Hi,
I used this article to install/configure the Panopto Block for Moodle (3.8.3) (https://support.panopto.com/s/article/moodle-installation-and-configuration-1)
Once done, I added the Panopto block to a course and used the "Provision Course" link.
Then I immediately receive an error message: Exception: SOAP-ERROR: Parsing WSDL: Couldn't load from... failed to load external entity.
Anyone here saw that error and have a solution or know what should I check (config, logs, anything)?
Thank you,
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Answers
I don't use Moodle but in case you hadn't seen it yet, I noticed they just released an update to the plugin.
https://community.panopto.com/discussion/592/panopto-moodle-plug-in-2020072700#latest
Tried the new version but I get the exact same error.
Any help would be greatly appreciated!
Thanks,
Hi @Martin Blackburn,
This looks like it would be an issue for our Support team to take a look at. I went to submit a ticket on your behalf, but it looks like you've already connected with that team.
Please let us know if you have any additional questions - we're always happy to help!
Best wishes,
Cait
Hi @Martin Blackburn
Did you find what is happening with Exception: SOAP-ERROR: Parsing WSDL, I have the same thing and I can't find what is happening?
Regards,
Hi,
It was network related between my on premise server and the Panopto website.
Regards,
Hi @Aurélien BESSON,
If you would like, I'd be happy to submit a Support ticket on your behalf so our Support team can investigate. Please let me know if you would like me to do this, and if you have any additional questions for them.
Best wishes,
Cait
Hi,
Thank you @Martin Blackburn.
This is really strange because the LTI works but not the provisioning since the block makes a SOAP error.
@Cait McCabe, i already have an open ticket 00735151, i think that if this error can be traced back to Joseph Malmsten in Panopto shoudl be good idea.
Regards